Frequently Asked Questions
General Questions
How quickly can you arrange an air ambulance?
In emergency situations, we can typically dispatch an air ambulance within 2-4 hours. For non-urgent medical transports, we generally require 24-48 hours to ensure all medical, aviation, and logistical arrangements are properly coordinated.
What is your service area?
Air Ambulance Orlando provides worldwide service. We operate throughout the United States and internationally, with strategic partnerships that enable us to provide seamless global coverage.
What types of aircraft do you use?
Our fleet includes a variety of aircraft selected based on mission requirements, including Learjets, King Air turboprops, and helicopters. Each aircraft is specifically configured for medical transport with state-of-the-art equipment.
Medical Questions
What medical equipment is on board?
Our aircraft are equipped with ICU-level medical equipment including cardiac monitors, ventilators, infusion pumps, and a comprehensive range of medications. We customize each flight with specific equipment based on the patient’s unique medical needs.
Who accompanies the patient during transport?
Each medical flight includes at minimum a critical care nurse and paramedic. For more complex cases, our medical team may include specialized physicians, respiratory therapists, or other healthcare providers as needed for the patient’s condition.
Can family members travel with the patient?
In most cases, we can accommodate one family member to accompany the patient, depending on the aircraft type, patient’s medical condition, and weight considerations. Our flight coordinator will discuss this possibility during the booking process.
Cost & Insurance
Does insurance cover air ambulance services?
Many insurance plans provide coverage for air ambulance services when deemed medically necessary. Our team works directly with insurance providers to determine coverage and maximize benefits. We also offer various payment options for any remaining expenses.
How is the cost determined?
Air ambulance transport costs depend on several factors, including flight distance, aircraft type, level of medical care required, ground transportation needs, and urgency of transport. We provide transparent pricing with no hidden fees.
Do you require payment before transport?
For patients without adequate insurance coverage, we typically require payment arrangements before transport. However, we understand that emergencies can’t wait, and our team will work with you to find a suitable solution.
Booking Process
What information do you need to arrange transport?
To arrange an air ambulance, we need basic patient information, current location, destination, medical condition, desired transport timeframe, and insurance information if applicable.
How do I know if my loved one qualifies for air ambulance transport?
Air ambulance transport is appropriate when a patient needs medical care during transport that cannot be provided by ground ambulance or commercial air travel, or when time is critical. Our medical team will evaluate each case to determine the appropriate level of care.